When people hear the words emotional intelligence, they often roll their eyes and think “emotions don’t belong in the workforce!” This is soft, touchy, feely stuff. Nothing could be further from the truth! Research has shown that our ability to handle our emotions has a direct link to our performance and outcomes. Talent Smart conducted research with more than a million people and found that 90% of top performers are skilled at managing their emotions in times of stress allowing them to remain calm and in control. They also found that EI is responsible for 58% of your job performance and is twice as important as technical skills. The truth is that EI is the single biggest predictor of workplace performance!

So, what is Emotional Intelligence? Daniel Goleman, a pioneer in the field of Emotional Intelligence (EI) defines it as the ability to:
• Recognize, understand, and manage our own emotions
• Recognize, understand, and influence the emotions of others

The four key components of EI include:

• Self-Awareness – the ability to recognize your own emotions and how they affect your thoughts and behavior
• Self-Management – the ability to control impulsive feelings and behaviors, manage your emotions in healthy ways
• Social Awareness – the ability to understand the emotions needs and concerns of other people, pick up on emotional cues, and feel comfortable socially
• Relationship Management – the ability to develop and maintain healthy relationships, communicate clearly, inspire, and influence others and manage conflict

DLG Associates have deep expertise in helping individuals, teams and organizations utilize EI to increase personal well-being, improve decision making, enhance performance and leadership ability, increase employee engagement and profoundly improve individual and organizational outcomes. Contact us at pdleadership@gmail.com to learn more about how we can help you and your organization excel!